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Privacy Policy

A. INTRODUCTION

  • Djagada Agency recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
  • This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by DJAGADA AGENCY and its subsidiaries and affiliates.
  • This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by DJAGADA AGENCY through any of DJAGADA AGENCY’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
  • For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean DJAGADA AGENCY. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
  • This Privacy Policy is an integral part of your User Agreement with DJAGADA AGENCY and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

  • Please note that the data shared with DJAGADA AGENCY shall be primarily processed in India and such other jurisdictions where a third party engaged by DJAGADA AGENCY may process the data on its behalf. By agreeing to this policy, you are providing DJAGADA AGENCY with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence..
  • If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: info@djagadaagency.com, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a booking (flight or hotel), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your trip.
  • A withdrawal of consent by you for us to process your information may:
    • severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
    • Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

  • The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
  • "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
    • Djagada Agency on the Website: Information which you provide while subscribing to the Website, but not limited to information about your personal identity such as name, gender, marital status, Djagada Agency on, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
    • Other information: We many also collect some other information and documents including but not limited to:
      • Transactional history (other than banking details) about your e-commerce activities, buying behavior.
      • Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
      • Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
      • Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information. Information pertaining any other traveler(s) for who you make a booking through your Djagada Agency account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
      • Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. Djagada Agency will never process the beneficiary id and other id details contained in the vaccination certificate.
      Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that Djagada Agency may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. Djagada Agency will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, Djagada Agency may not be able to process the desired booking request. Djagada Agency will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

D. SURVEYS

  • We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey..

E. MARKETING PROMOTIONS, RESEARCH AND PROGRAMS:

  • Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. DJAGADA AGENCY frequently sponsors promotions to Djagada Agency have its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a Djagada Agency User, you will also occasionally receive updates from us about fare sales in your area, special offers, new services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
  • In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
  • From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

F. CHANGES TO THE PRIVACY POLICY

  • We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
  • You may always submit concerns regarding this Privacy Policy via email to us at help@djagadaagency.com. Djagada Agency shall endeavor to respond to all reasonable concerns and inquires.